Breaking Up with a Client

Happy 2018! January offers a fresh start, a time when we make resolutions to do better, to be better. It’s also an opportunity to take stock of your business by asking three “W” questions: WHAT: Are we doing the work we want to/should be doing? WHO: Are we working for the right customer? WHY: Is […]

How to Derail "Send me the presentation."

“Send me the presentation.” As a salesperson, these four words are equivalent to the kiss of death for a burgeoning business relationship. In my experience, this request is (polite) code for, “I am remotely interested, but not wowed enough to take this relationship further.” Or perhaps, “There are some good things here, so I’m going […]